Help & Support

Check that you entered the correct email address, then check your junk or spam folder. Allow a few minutes before requesting another code. Use the newest code you receive. Never share your code with anyone, including support.

Use the same email each time to return to the same BFJ account. A different email may open a different account with no saved notebooks.

Go back to the experience and open its notebook. Check that you are signed in with the same email. Signing in does not submit a theory: review your draft and select the submit button.

Device notes belong to the browser where you wrote them. They do not automatically follow you to another phone or computer. Where cloud saving is available, sign in and choose to save your notebook to your account.

Check the original browser first. If your notes are there, download a backup before changing anything. Sign in with the same email on both devices and check the notebook’s cloud-save controls. Read the choices carefully before replacing either record.

Clearing browser data can erase device-only notes. Download a backup or save to your account first. Your cloud record and this device’s copy are separate.

Sign in, review the theory you want to share and submit it. Look for the submission confirmation and reference. Saving notebook notes or signing in alone does not send them. Only the theory you choose to submit is shared.

Check your junk folder and the email used for sign-in. Review the submission status before sending again. If a retry option appears, use it for the existing submission. If delivery needs review, contact support with the reference.

Yes. Choose the option to submit another theory. Brief waiting periods and submission limits help prevent spam. You receive a separate receipt; you are not copied on the artist’s notification. A personal reply is not guaranteed.

No. Theory submissions, receipts and sign-in codes are separate from marketing preferences.

Open My BFJ, change your email preferences and save. You can also use the unsubscribe link in a marketing email. Following an artist does not by itself subscribe you to email.

Signing out ends your session but keeps this device’s notes. Resetting an experience clears its local progress; when cloud sync is active, the reset may also update your cloud record. Read the confirmation and download a backup first.

My BFJ lets you remove your profile and email preferences. Notebooks are managed separately in My notebooks. Those controls do not remove your sign-in identity. For help removing that identity, contact support from your account email. Deleted cloud records may remain recoverable for up to seven days.